Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Guest Growth Partners, LLC (“Company,” “we,” “us,” or “our”), a limited liability company registered in the State of Colorado.

By accessing our website, booking a demo, signing up for our services, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our services.

2. Description of Services

Guest Growth Partners, LLC provides done-for-you digital growth systems for hospitality and service businesses, including but not limited to:

• Custom branded mobile and web app setup and configuration
• Direct booking engine integration and optimization
• CRM automation, SMS, and email marketing systems
• Loyalty and rewards program setup
• Reputation and review generation systems
• Customer database setup and management tools
• Push notification systems and campaign management
• Revenue reporting dashboards
• Ongoing system support and optimization

The exact scope of services delivered to each client is defined by the service plan selected at enrollment. We reserve the right to modify, update, or discontinue specific features or tools with reasonable notice.

3. Fees & Payment

• All fees are billed in U.S. dollars and are due on the same calendar day each month.
• Payment is processed securely via our third-party payment processor. By providing your payment information, you authorize us to charge the applicable fees on a recurring basis.
• If a payment fails, we will attempt to collect within 3 business days. Accounts with repeated failed payments may be suspended.
• All fees are non-refundable except as expressly stated in Section 5 (Cancellation & Refunds).
• We reserve the right to modify pricing with a minimum of 30 days’ written notice. Continued use of services after a price change constitutes acceptance.

4. Billing Cycle & Auto-Renewal

Your subscription automatically renews on a monthly basis unless you cancel before your next billing date. You are responsible for monitoring your subscription status and canceling prior to renewal if you do not wish to continue. We are not liable for charges incurred due to failure to cancel in a timely manner.

5. Cancellation & Refunds

• Cancellation: You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access to services through that date.
• No Partial Refunds: We do not issue refunds or credits for partial months of service, unused features, or early cancellation.
• Setup & Onboarding: Any one-time setup fees, if applicable, are non-refundable once onboarding work has commenced.
• Exceptions: Refunds may be considered at our sole discretion in the event of a documented service failure directly caused by Guest Growth Partners, LLC.

6. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and up-to-date business information upon request
• Grant reasonable access to accounts, platforms, and tools necessary for setup and management
• Respond to onboarding requests and communications within a reasonable timeframe
• Ensure all content you provide (logos, images, copy) does not infringe on third-party intellectual property rights
• Use our services only for lawful business purposes in compliance with all applicable laws and regulations
• Maintain the confidentiality of any login credentials we provide and notify us immediately of any unauthorized access

7. Intellectual Property

All proprietary systems, workflows, templates, automations, frameworks, and methodologies developed by Guest Growth Partners, LLC remain the exclusive intellectual property of the Company. These may not be copied, resold, sublicensed, or distributed without prior written consent.

Content you provide to us (logos, brand assets, business materials) remains your property. By providing such content, you grant us a limited, non-exclusive license to use it solely for the purpose of delivering your contracted services.

Upon cancellation of services, you retain ownership of your customer data and any content you originally provided. System configurations, automations, and custom builds created by our team remain the property of Guest Growth Partners, LLC unless a separate written agreement specifies otherwise.

8. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information shared during the course of the business relationship. This obligation survives termination of services and continues for a period of two (2) years thereafter.

9. Results Disclaimer

We make no guarantee of specific results, revenue increases, booking volumes, review counts, or other business outcomes. Results depend on many factors outside our control, including your industry, market conditions, competition, and your own business operations. Any figures or examples shared on our website or in communications are illustrative and not promises of future performance.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Guest Growth Partners, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of our services.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to us in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Guest Growth Partners, LLC and its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of our services, your violation of these Terms, or your violation of any applicable law or third-party right.

12. Third-Party Platforms & Services

Our services may integrate with or rely on third-party platforms, tools, and APIs. We are not responsible for the availability, accuracy, or performance of any third-party service. Changes to third-party platforms may affect our ability to deliver certain features, and we will make reasonable efforts to adapt but cannot guarantee continuity of specific integrations.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in El Paso County, Colorado, in accordance with the rules of the American Arbitration Association. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You waive any right to a jury trial and to participate in a class-action lawsuit or class-wide arbitration.

14. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page and notify active clients via email at least 14 days before material changes take effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

15. Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements or order forms, constitute the entire agreement between you and Guest Growth Partners, LLC regarding our services and supersede all prior communications, representations, or agreements, whether oral or written.

16. Contact Us

For questions, billing inquiries, cancellation requests, or legal notices, please contact us: